Frequently Asked Questions (FAQ)
Welcome to FAQ section!
Here you’ll find answers to common questions about shopping with us.
1. Orders & Payments
Q: How do I place an order?
A: Simply browse our website, select the shoes or clogs you like, choose your size, and click “Add to Cart.” Follow the checkout instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, RuPay Card), UPI, and other secure payment gate
Q: Can I cancel or change my order?
A: If your order hasn’t been shipped yet, you can cancel or modify it by contacting our customer support team at support@trndyhouse.in
2. Shipping & Delivery
Q: How long will my order take to arrive?
A: Standard shipping typically takes 5-7 business days. We also offer express shipping options, which take 2-3 business days.
Q: Do you offer international shipping?
A: Yes, we ship internationally! Shipping times and costs vary by location. Check our shipping page for more details.
Q: How do I track my order?
A: After your order is shipped, you’ll receive a tracking link via email. You can also log into your account to track your order status.
3. Returns and Exchanges
Q: What is your return policy?
A: We offer a hassle-free return policy within 7 days of receiving your order. Items must be unworn and in their original packaging.
Q: How do I return or exchange an item?
A: Visit our Returns & Exchanges page and follow the instructions. You can also contact customer support for help.
Q: Are returns free?
A: We offer free returns on all domestic orders. For international returns, customers are responsible for shipping fees.
4. Product Information
Q: How do I know what size to order?
A: Please refer to our detailed Size Guide on each product page to find the best fit.
Q: Are your shoes and clogs eco-friendly?
A: Yes, we are committed to sustainability. Many of our products are made from eco-friendly and recyclable materials. Check individual product pages for more details.
5. Discounts & Promotions
Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter to receive updates on exclusive discounts, promotions, and new arrivals.
Q: Can I use multiple discount codes?
A: Only one discount code can be applied per order.
6. Account and Privacy
Q: Do I need to create an account to place an order?
A: Yes, you need to create account to place order. Creating an account allows you to track orders and view order history easily. However you can browse all our products as a guest.
Q: Is my personal information secure?
A: Absolutely. We use industry-standard encryption and security protocols to protect your information. Visit our Privacy Policy page for more details.
Still have questions?
If you couldn’t find the answer to your question, feel free to contact us at support@trendyhouse.in or visit our Contact Us page.
